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Customer Relation Officer

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Rs. 30000/month
Employer City HR
Required experience 2 years
The following specific responsibilities must be carried out:

• Ensure that before opening of the store for customers, the entire store is clean and tidy.

• Ensure that his/her C.S.E’s/ SO’s had proper grooming as per grooming standards and are in complete uniforms.

• Ensure that his/her C.S.E’s/SO’s reports as per the duty roster.

• Responsible for the process of transfer of jewellery from safe to their respective counters.

• Supervision of all the activities of his/her counters sales persons.

• Ensure conduct is as per code of conduct defined in the Manual

• Ensure his/her team will provide the best retail shopping experience to every customer entering the store.

• To do Customer Relationship Management including calls, bouquets, greetings for customers on a daily basis .

• Develop rapport with customers

• Ensure that all the customers get uniform service and response in the store.

• Responsible for achieving the targets by the Showroom Manager.

• Ensure to meet budgeted per customer sales and targets (Conversion Ratio).

• Ensure the highest levels of service and total satisfaction of customers.

• Maintain the Showroom at zero discount level to increase profitability of the Company.

• Attend to customer complaints.

• Responsible for customer walk-outs.

• Ensure that every customer who comes does not go without buying

• Maintain & update customer database on regular basis. .

• Giving discount on making charges (up to a specified limit) to the customers.

• Deal with difficult customers when the C.S.E.s & SO’s cannot handle them.

• Ensure cross selling and up selling is done as per customers comfort and inform the customers about the ongoing promotional activities

In addition the CRO will also be expected to:

• Tele-calling customers

• Regular coordination with the merchandisers regarding the stock required

• Recheck all the stock requirement made by SO’s before forwarding to their respective Gold Order Dept. / Diamond Order Dept

• Maintain order file and following up with Gold/Diamond Order Dept

• Maintain and update customer database for informing about the new upcoming sales schemes

• Provide VVIP customers database to the Showroom Manager every day

• Responsible for after sales service like sending greetings, bouquets, gifts etc.

• Upgrade SO’s and C.S.E.s about the product, design, pricing of the local competitors

• Make adjustment of the staff in case of absenteeism

• Ensuring effective internal communication within the Sales

• Maintain overall discipline in the Dept

Interested can call on 9819226598 and send your resume to prajish.cityhr@gmail.com
in Mumbai near Mumbai G P O, 400001
Mumbai Maharashtra 400001
Posted Monday May 21
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Back Office Executive

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Rs. 8500/month
Employer Krish Placement Service
Required experience 0 years
Any Graduates / Under Graduates. Openings for Back Office Executives. Sal Rs.7000 to 10000. Plz call 10am to 5pm. Should have good communication, Interpersonal skills. Should know Internate browsing and basic computer knowledge is added advantage.
in Mumbai near Mumbai Central H O, 400008
Mumbai Central H O (400008)
Posted Jan 12
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Back Office Executive

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Rs. 7000/month
Employer Empiers Network
Required experience 0 years
PUC / Degree. Looking for Back Office Executives. Sal Rs.5000 to 8000. Plz call 10am to 7pm. Should have good knowledge in computer, Typing skills. Exp in relevant field is added advantage.
in Mumbai near Kurla West, 400070
Mulund West Mumbai, Maharashtra 400070
Posted Dec 20
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Data Entry Operator

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Rs. 7500/month
Employer Empiers Network
Required experience 0 years
PUC / Degree. Looking for Data Entry Operators. Sal Rs.5000 to 8000. Plz call 10am to 7pm. Should have good knowledge in computer, Typing skills. Exp in relevant field is added advantage.
in Mumbai near Kurla West, 400070
Mulund West Mumbai, Maharashtra 400070
Posted Dec 20
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Back Office Executive

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Rs. 15000/month
Employer Globale Job
Required experience 0 years
PUC / Degree. Looking for Back Office Executives. Sal Rs.9000 to 40000. Plz call 10am to 7pm. Should have good knowledge in computer, Typing skills. Exp in relevant field is added advantage....
in Mumbai near Mumbai Central H O, 400008
Mumbai Central H O (400008) Maharashtra
Posted Dec 20
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Data Entry Operator

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Rs. 10000/month
Employer Annie
Required experience 0 years
PUC / Degree. Openings for Data Entry Operators. Sal Rs.7000 to 12000. Plz call 10am to 5pm. Should have good computer knowledge, Typing skills. Exp in relevant field is added advantage....
in Mumbai near Kandivali West, 400067
d 501502 vini classic Kandivali West Mumbai (400067)
Posted Dec 20
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Office Assistant

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Rs. 8000/month
Employer Swastik Manpower Services
Required experience 0 years
PUC / Diploma. Openings for Office Assistant. Sal Rs.6000 to 10000. Plz call 11am to 6pm. Should have good communication skills. Exp in relevant field is added advantage....
in Mumbai near Kalbadevi H O, 400002
Shop No:- 5,Paras Centre Near Metro Cinema Trinity Street 2ND Dhobi Talao Lane Navjeevan Vadi Dhobi Talao Mumbai 400002
Posted Dec 14
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Front Office Executive

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Rs. 10000/month
Employer Globale Job
Required experience 0 years
PUC /Any Degree. Openings for Front Office Executive. Sal Rs.7000 to 12000. Plz call 10am to 5pm. Bold & Pleasing Personality with ability to handle day-to-day front office activities.
in Mumbai near Mumbai Central H O, 400008
Mumbai Central H O (400008) Maharashtra
Posted Dec 20
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Admin Executive

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Rs. 12000/month
Employer Annie
Required experience 0 years
Graduates/ Undergraduates looking for Admin Executive. Sal Rs.7000 to 15000. Bold & Pleasing Personality with ability to handle day-to-day front office activities. Exp in relevant field is added advantage. Should have good communication skills & have a knowledge to handle front office telephonic calls....
in Mumbai near Kandivali West, 400067
d 501502 vini classic Kandivali West Mumbai (400067)
Posted Dec 20
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